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Planning Your Tour

There is so much to see and do in Malta and Gozo that for most it can be quite overwhelming deciding what to do and how to do it. Don't worry about this, I will assist you until you are 100% satisfied with your tour arrangements.

If you are visiting Malta for one day only I suggest that you consider one of our general tours such as the Valletta, Mdina, Marsaxlokk Fishing Village and Hagar Qim Temples tour. This itinerary is by far the most popular due to the diverse content which includes three important eras of our island's golden history. On the other hand you may have a specific interest such as Christianity, Archaeology, Scenery, Gastronomy etc... which can be included in a customised itinerary designed just for you.

If you are visiting our islands for a few days or a week you have the time to plan your touring over a number of days. I suggest that you browse through the general and special interest tours, also check out my suggested multi day tours and you should then have a good idea of what you want to include. Contact me with your request and we can fine tune your itinerary together.

Get in touch with me as soon as you are ready to start planning your visit to Malta! Don't leave it to the last minute because the chances are I will be booked out! Click here for my contact details.

How to Book/Make an Enquiry
Because private customised tours are different for all of my clients it is not possible to provide a standard 'one fits all' booking solution. Therefore, when you are ready to make an enquiry fill out the enquiry form which you will find at the bottom of each tour page or click on the Customise Your Own Tour on the home page and send that. I will reply to your enquiry, confirm availability and price.

Payment
To confirm a tour booking I do require your credit card details which can be sent via secure booking form, email or by phone. Details including name on card, credit card number, expiry date and security number (last 3 digits on back of VISA/MASTERCARD or for AMEX users it is the 4 digit code on the front of the card).
Your credit card will not be charged but will only be used to guarantee the booking. You can then pay by euro currency/cash in Malta. If however you decide to pay by card a 3% admin fee is added to the total amount.

Booking/Cancellation Policy
You can cancel a confirmed tour, for whatever reason more than 15 days before a tour date and you will not be charged anything except for any type of Refund Exclusions (see below).

In addition if you have to cancel within 14 days of the tour for any of the following reasons listed below 'Special Cancellation Conditions' 
you will not be charged anything except for any type of Refund Exclusions (see below) providing that you advise me BEFORE the tour date/time by calling or text + (356) 9944 4175 or email to joan@maltatourguide.com. Failing to advise me may result in charges according to the Cancellation Charges mentioned below.:

Special Cancellation Conditions
a) the cruise liner or the airline will not arrive in Malta due to a reschedule of its service
b) your flight or cruise ship does not arrive in Malta due to 'adverse or extreme weather' conditions which prevents you from arriving in
Malta in time for your tour


Refund Exclusions

Refunds for services which I have booked specifically on your behalf such as the Hypogeum, Shows or any other type 'Ad Hoc' service which requires a 'non refundable' payment to guarantee will not be refunded.

Cancellation Charges
If you cancel the tour for any other reason which is not mentioned above, including medical, within 14 days of the tour date the following cancellation charges may apply:

14 days to 8 days before the tour date - 50% of the tour amount is charged
8 days to 4 days before the tour date - 75% of the tour amount is charged
3 days to day of the tour - full amount will be charged

If I have to cancel
If I have to cancel a tour due to an illness or a situation which prevents me from doing your tour I will advise you as soon as possible. You will have the opportunity to receive a full refund or I will send one of my colleagues to replace me if you agree.

© 2013 Joan Sheridan Freelance Tour Guide. All rights reserved.