Malta Tours

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Planning Your Tour

There is so much to see and do in Malta and Gozo that for most it can be quite overwhelming deciding what to do and how to do it. Don't worry about this, I will assist you until you are 100% satisfied with your tour arrangements.

If you are visiting Malta for one day only I suggest that you consider one of our classic itineraries such as the Valletta, Mdina and Hagar Qim Temples tour. This itinerary is by far the most popular due to the diverse content which includes three important eras of our island's golden history. On the other hand you may have a specific interest such as Christianity, Archaeology, Order of St. JohnMovies etc... which can be included in a customised itinerary designed just for you.

If you are visiting our islands for a few days or a week you have the time to plan your touring over a number of days. I suggest that you browse through the classic and special interest tours, also check out my suggested multi day tours and you should then have a good idea of what you want to include. Contact me with your request and we can fine tune your itinerary together.

Get in touch with me as soon as you are ready to start planning your visit to Malta! Don't leave it to the last minute because the chances are I will be booked out! Click here for my contact details.

How to Book/Make an Enquiry
Because private and customized tours are different for all clients, it is not possible to provide a standard 'one fits all' booking solution. However the booking procedure is straight forward, as follows;

If you want to book a tour 'as it is' featured on the website, simply click on the tour link (on the left), scroll to the bottom of the page and click on How to Book/Make an Enquiry button. Fill in the form details and send. I normally get back to you within 48 hours confirming availablity and booking procedure, you can also check out the options as listed below.

If you want a customized itinerary, the procedure is a little different. Click here to access the Customize Your Own Tour enquiry form. Fill in the form details and send. I normally get back to you within 48 hours confirming availablity and cost. When we you are 100% satisfied with the arrangements you can conifrm your booking with one of the options as listed below.


CONFIRMING, PAYMENT & CANCELLATION POLICY

Option 1 - Confirm by card, but pay with cash in Malta
We require your credit card details - name on card, credit card number, expiry date and security number (last 3 digits on back of VISA/MASTERCARD. At this stage your credit card details are required to guarantee your booking only and full payment is settled in Malta. If you cancel after you have booked the following cancellation condtions apply; 

Cancellation Policy
If you cancel between 27 days and 15 days before the tour date (or first date of a multi-day tour), 20% of the total tour amount will be charged to your card, see Cancellation exceptions below.

If you cancel between 14 days and 5 days before the tour date (or first date of a multi-day tour), 40% of the total tour amount will be charged to your card, see Cancellation exceptions below.

If you cancel your tour between 4 days and 2 days prior to the tour date (or first date of a multi-day tour),, 75% of the total value will be charged to your card, see Cancellation exceptions below.

If you cancel between 1 day or are ‘no show’ on the date of your tour (or first date of a multi-day tour), the full tour amount will be charged to your card.

Cancellation exceptions:
Cancellation exceptions are considered as situations beyond your control, in which case we only expect you to pay a 15% admin fee, this is considered as an admin fee for the work we would have already done to set up your tour.

The cruise liner or the airline will not arrive in Malta due to a reschedule/cancellation of its service, providing that you notify us at least 5 days prior to the tour date.

If you cancel due to a COVID 19 situation which will prevent you from travelling to Malta, providing that you notify us at least 3 days prior to the tour date. This does not include entry refusal into Malta because you or a member of your party are not adequately vaccinated.

Your flight or cruise ship does not arrive in Malta due to 'adverse or extreme weather' conditions which prevents you from arriving in Malta in time for your tour, providing that you notify us at least 18 hours prior to the tour start time.


Option 2 - Pay by card at the time of confirming your booking
If you want to pay by credit card the full tour amount (except entrance tickets) plus a 5% booking/processing fee, will be charged at the time of confirming your booking. Entrance tickets must be paid locally with cash payment only.

Cancellation Policy:
If you have to cancel your booking at any time a 15% admin fee is retained and you will receive an 85% refund of the amount charged (less the 5% processing fee), see Cancellation exceptions below.

If you cancel between 14 days and 5 days before the tour date, you will receive a 60% refund of the amount charged (less the 5% booking/processing fee), see Cancellation exceptions below.

If you cancel your tour between 4 days and 2 days prior to the tour date, you will receive a 25% refund of the amount charged (less the 5% booking/processing fee), see Cancellation exceptions below.

If you cancel 1 day before the tour date or are ‘no show’ on the date of your tour (or first date of a multi-day tour) you will not receive a refund.

Cancellation exceptions:
Cancellation exceptions are considered as situations beyond your control, in which case we only expect you to pay a 15% admin fee, this is considered as an admin fee for the work we would have already done to set up your tour. We will refund in these exceptions circumstances providing that we have been notified as stipulated below and proof of cancellation is verified.

The cruise liner or the airline will not arrive in Malta due to a reschedule/cancellation of its service, providing that you notify us at least 5 days prior to the tour date.

If you cancel due to a COVID 19 situation which will prevent you from travelling to Malta, providing that you notify us at least 3 days prior to the tour date. This does not include entry refusal into Malta because you or a member of your party are not adequately vaccinated.

Your flight or cruise ship does not arrive in Malta due to 'adverse or extreme weather' conditions which prevents you from arriving in Malta in time for your tour, providing that you notify us at least 18 hours prior to the tour start time.


OTHER GUIDES & EVENTS
If you are booking a tour/event which I will not accompany myself, terms and conditions may differ to those mentioned above. Details will be provided at the time of booking.


IF I HAVE TO CANCEL
If I have to cancel a tour due to an illness or a situation which prevents me from accompanying you on tour, I will advise you as soon as possible. You will have the opportunity to receive a full refund or I will send one of my colleagues to replace me if you agree.

© 2013 - 2023 Joan Sheridan Freelance Tour Guide. All rights reserved.